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privacy

Privacy Policy

Welcome to the privacy and data processing page of our e-commerce, Servizi Informativi srls website.

When you use our services, you entrust us with your information. This page describes our privacy policies so you can understand how we collect, use and share your information. The privacy policy is very important, we hope you read it carefully.

COLLECTED DATA

We collect data in the following ways:

  • Data provided by the user during the registration phase on our site for the purchase of services. To request a service, it may be necessary to create an account. During the creation of the account, the personal data necessary for the provision of services are requested, such as: name, surname, tax code, residential address, telephone number, email address or credit card to be associated with the personal account. User data can also be collected by telephone. Telephone communications could be recorded, in which case the user will be informed in advance and no recording will take place without the express consent of the customer.

  • Data collected from contact us forms, service request forms, assignment forms, chat service for assistance and/or other messaging or communication services.

  • Data provided for entering a comment on our blog or a review of one of our services.

  • Data collected while browsing our website through the use of cookies or similar technologies.

  • Data collected through the use of social networks, to share information with social media sites, or use such sites to create an account or to link the account to the respective social media site. Specifically, customers may be allowed to register using their Facebook or Google account. These sites can authorize Servizi Informativi srls to automatically access certain data in their possession (the amount of data depends on the consent given by the customer when creating the social account) such as username, email address, avatar, etc. Servizi Informativi srls only collects those necessary for registration: email address, username, full name (if any) which will be automatically associated with the created profile.

USE OF COLLECTED DATA

  • We mainly use the information collected to provide the services purchased via the web, telephone or email. The data, including the order history, the IP address, are stored on our servers. These data are stored for as long as necessary for tax, legal and security reasons, both for the customer and for Servizi Informativi srls. However, the user can request at any time the complete removal of any information, modification or rectification and portability, within the limits and in compliance with current legislation.

  • Unlike what was established in the previous point, the services purchased, generally delivered in electronic format - pdf files - are kept for the minimum time strictly necessary for the performance of the professional assignment. After that, they will be permanently deleted from all our systems.

  • Navigation data, collected through the use of cookies and/or similar technologies, are used to improve the use of our services. This may involve examining and analyzing the behavior of our users on our pages, such as: the time spent, the type of device used, the location from which it was accessed, abandonment of the cart pages or of the cash register etc.

  • To send marketing emails, newsletters for which customers have given their consent and which can be revoked or modified at any time.

  • To contact by email or post to offer discounts and special promotions, to get opinions through surveys or reviews about our services.

  • To contact us about an account or service fulfillment issue. Contacts can be made by telephone, email, traditional mail, SMS, etc.

  • To prevent, detect or investigate fraud, security breaches and potentially prohibited or illegal activities.

  • For any further requirement necessary to conclude and execute the contract stipulated with the customer and to guarantee safety and compliance with current legislation.

INFORMATION SHARING

The information collected is used within our structures for the purposes listed above, the data is processed both with telematic and non-telematic tools. For certain types of services, Servizi Informativi srls makes use of the collaboration of third-party companies, to which, when necessary, the essential data for the performance of the tasks received is provided. In particular, it should be noted that the services in the debtor tracing category are provided to Servizi Informativi srls by third-party companies, authorized pursuant to art. 134 TULPS. All the information contained in the reports relating to debtor tracing services are the result of surveys, research and interviews carried out according to the standards established by art. 5 of the decree of 1 December 2010 n. 269 ​​and subsequent amendments. It is recalled that the data transmitted must be processed exclusively for the validity of rights and/or protection of company assets in court, as their dissemination is not permitted.

Among the third parties with whom information could be shared there are also accountants and law firms that provide advice to the company when necessary.

The web, mail and cloud server services used by our site for data storage and processing are provided by third-party companies as better specified below.

By clicking on the name of the application with which the data is shared, you can directly access the privacy policy. Some applications process data outside the EU borders.

HOSTING, WEB PLATFORM and PLUGINS

Shopify is the e-commerce platform used to build this site.

Whatsapp is a messaging and calling application that users can use to contact us.

PAYMENT SERVICES

In order to guarantee our customers security and flexibility, we use different payment systems provided by the following companies:

PayPal Inc , Stripe Inc , Bank Transfer via Intesa San Paolo.

MAIL, CUSTOMER DATABASE MANAGEMENT and BILLING

We use the services provided by G Suite by Google Cloud of Google Inc. E-mails are sent and received with the Gmail application, files and documents are stored in Google Drive and processed with the tools included in G Suite.

MadBit Entertainment Srl is the company that supplies us with the software, including the cloud environment, for processing and managing customer billing.

MAILING LISTS AND NEWSLETTERS

The newsletter and marketing services are carried out through the Mailchimp applications of The Rocket Science Group andMailerlite. These services may also be used to provide technical information or other important communications to our customers. Subscribing to the newsletter is absolutely optional and can then be canceled at any time. Newsletter subscribers are updated on our news, special offers and dedicated promotions. To unsubscribe, simply click on the unsubscribe link at the bottom of each email sent or contact us directly at our email address comunica@sportellocertificati.it

SOCIAL FUNCTIONS

The navigator user interacts with third parties as better specified below:

follow us buttons , thanks to which it is possible to subscribe to our pages: Facebook , Twitter , Youtube, to stay up to date.

sharing buttons that allow you to share a post from our blog, a service or a web page on the following social channels: Facebook , Twitter.

By clicking on the links you can read the complete privacy policy of each social platform.

SITE USE DATA

To ensure and improve the use of our website we use Google Analytics owned by Google Inc, an application that through the use of cookies allows us to obtain information on how users use our pages.

Google may use personal data to contextualize and personalize the ads of its advertising network.

At the following link, Google provides the browser add-on for deactivating Google Analytics.

POLICE COOKIES

This website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about how you use our site with our web analytics, advertising and social media analytics partners, who may combine it with other information you have provided to them or which they have collected from your use of their services. .

Cookies are small text files that can be used by websites to make the user experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can change or withdraw your consent from the Cookie Declaration on our website at any time.

Find out more about who we are, how you can contact us and how we handle personal data in our Privacy Policy.

Specify your consent ID and the date when you contacted us regarding your consent.

Disabling and deleting cookies.

The user can decide whether or not to accept cookies using the settings of his browser, as well as delete those installed in the past. Attention: the total or partial disabling of technical cookies can compromise the use of the site's functions.

The User can find information on how to manage Cookies depending on the browser used at the following addresses: Google Chrome , Mozilla Firefox , Apple Safari and Microsoft Windows Explorer .

YOUR RIGHTS

The European Union with the EU Regulation 2016/679 GDPR has updated the existing legislation on data processing and significantly strengthened the rights of users. Given that the regulation allows the user to revoke and modify the consent to data processing in at any time, they are entitled to the following rights:

  • request the rectification of data if some are inaccurate or incomplete, pursuant to art. 16 of the Regulation;

  • request the cancellation of all your data, the right to cancellation or the so-called right to be forgotten, art. 17 of the Regulation;

  • access all personal data, right of access art. 15 of the regulation;

  • request and obtain the portability of all personal data, right to portability art. 20 of the regulation.

In the cases listed above and all the others provided for by Community and national legislation, the Data Controller undertakes to ensure that user requests are fulfilled in the shortest possible time. For any type of request for the purpose of exercising the rights indicated above, please contact the data controller at one of the addresses indicated below. Servizi Informativi srls will take care of getting in touch with the user as soon as possible (generally within 24 hours).

DATA PROCESSING OWNER

The data controller is Servizi Informativi srls, PI:03728230834, Via Dei Mille, 243, 98122 Messina.

For any information or clarification, it is possible to contact the data controller by ordinary mail at the address indicated above or alternatively at the following e-mail addresses: info@servizinformativi.it ; servizi.informativi@legalmail.it

USER SAFETY

The safety of our users is our priority. To this end, our constant commitment to best apply the Community and national legislation on data protection.

Our site uses the https protocol and ssl certificates thus allowing you to exchange data securely.

FURTHER INFORMATION

We remind you that this regulation may vary, therefore we invite you to visit this page regularly. For further information you can contact us at the following e-mail address info@servizinformativi.it.

Read also the General Terms and Conditions.